Get Better with MYCS programs and services.
When you need to reach out, you can do so 24 hours a day by calling us:
412-675-8300
Or e-mailing us at admin@mycs.org
Or writing to us:
Mon Yough Community Services, Inc.
500 Walnut Street, 3rd Floor
McKeesport, PA 15132
Tips to help you get started with MYCS:
Who To Call
Call 412-675-8300 to schedule an appointment with the MYCS central intake service. An Intake Coordinator will assist you with evaluating your service needs and helping you to navigate the MYCS service system to your best advantage.
What To Bring
We are required by Allegheny County to complete a brief financial assessment before you see a mental health or drug & alcohol professional. It is important that you bring the following for your first visit:
- Your insurance card (e.g. Medicare, Commercial, HMO, Medical assistance, etc)
- Verification of income (e.g. income tax statements, pay stubs or employer statements) for you and your spouse if applicable
- Verifications of expenses (e.g. actual state, federal & local taxes and other mandatory payroll deductions, real estate taxes paid on principle residence, medical expenses)
- Verification of health insurance not paid by employer insurance company
- Child support payments made directly to the facility in which your child is in residence
If there are any changes in your health insurance before your first appointment at Mon Yough Community Services, Inc., be sure to call an Intake Coordinator at (412) 675-8300 and inform us of this. Small changes in insurance can make a big difference in our ability to serve you.
A parent or legal guardian must accompany children and adolescents under the age of 18 on the first visit. If you are the legal guardian, you must bring proof of guardianship to the first appointment. If you are a foster parent, we must have a court order giving permission to seek mental health treatment.
If you are unable to keep your appointment, please call (412) 675-8300 to cancel and/or reschedule. When canceling an appointment, please call at least 24 hours in advance to allow us to fill this appointment with another person in need of services. Please note: if you miss two intake appointments, your next appointment will be scheduled with a crisis counselor before another intake appointment will be made for you.
How To Pay
As a Community Behavioral Health service provider, we are able to offer services at a cost based on an individual’s ability to pay. That means we need to review your income and expenses to calculate your financial liability, in order to calculate your cost based on your financial situation.
If you have insurance coverage with a company that contracts with MYCS, the insurance will cover most costs. The insurance company may set a co-payment. MYCS holds contracts with most major insurance companies. When you make your first call, an Intake Coordinator will help you to determine if your insurance covers MYCS services.
The Allegheny County Office of Behavioral Health helps to cover the cost of service for people who have no insurance coverage.
Your Rights and Responsibilities
MYCS CLIENT RIGHTS
All people who use the services of Mon Yough Community Services, Inc have the following rights:
1. You have the right to be treated politely.
2. You will keep all civil rights unless they are limited by a court order.
3. You have the right to have your health and personal information kept private from others unless you give permission.
4. You have the right to have your complaints handled quickly.
5. You have the right to get help from an advocate.
6. You have the right to participate in your cultural and religious practices, unless they interfere with the rights of others.
7. You have the right to read your treatment chart at any time. A staff person must be present with you to answer questions.
8. You have the right to the same service as everyone else regardless of age, race, creed, sex, ethnicity, color, national origin, marital status, sexual orientation, handicap or religion.
9. You have the right for services to begin as quickly as possible and as needed.
10. You have the right to choose the services that you want. If this agency does not provide the needed service, you will get help in finding and using the needed service.
11. You have the right to be a part of making and reviewing your plans of care.
12. You have the right to receive only the services that you need to reach your goals.
13. You have the right not to be treated in any harsh, punishing, embarrassing or unusual way.
14. You have the right to not use the services that are offered. If you do not use the recommended services, you will be told what medical problems may occur. (If you have been court committed, your right to not use these services may be limited.)
15. You have the right to stop using services as soon as you no longer need them, unless a court order directs you to continue.
MYCS CLIENT RESPONSIBILITIES
All people using MYCS services have the following responsibilities:
1. To provide honest and complete information about your complaints to the best of your ability.
2. To report changes of your condition to your main MYCS provider.
3. To actively work with your provider to be involved with the creation of your service plan(s).
4. To use your service plan(s) to help you reach your goals. To let your service provider know when you want to change goals or plans.
5. To be responsible for your actions if you do not follow the recommended course of care.
6. To keep your appointments. To call 24 hours before your appointment time if you need to cancel an appointment.
7. To pay for your health care costs that are not paid by other funds. .
8. To not interfere with other clients and MYCS personnel. To do no harm to the property of other persons and the agency.
